Standard Shipping (2-3 days) - £3.99.

Next Day Shipping - £5.99 (Order before 12pm Mon- Friday)

Free Standard Shipping on orders over £60.

General Information

Orders placed after 3pm Monday-Friday will be dispatched the next working day.

Standard and Next Day shipping services are handled by Royal Mail or Evri.

 Once your order has been dispatched by us, the courier will deliver the parcel within 2-3 days (depending on the service you selected). Saturday and Sunday are included as delivery days but orders will only be dispatched by us between Monday and Friday. 

All delivery services are fully tracked. 

Your order must be placed before 3pm for your order to be dispatched the same day, if you place your order after 3pm (Monday to Friday) then your order will be dispatched the next working day. Please note that the day your order is dispatched from our HQ, this is day 0, the next day is day 1. 

All delivery timelines are estimates not guarantees. Please always ensure to allow extra time for your orders to arrive. 

Northern Ireland
DPD Two Working Days: £6.95
Free shipping on orders over £150

All International orders placed before 2pm BST Mon-Fri will be dispatched the same day

Standard (3-8 working day) shipping options are available for the following countries: Hong Kong, Israel, Japan, Norway, Saudi Arabia, Switzerland, UAE

Shipping costs:
Express (1-3 working days): £18.95
Standard (3-8 working days) £19.95

All other ROW Countries 
Express (3-6 working days): £25.95 or free over £150

Any applicable Import Duties and Taxes will be calculated at checkout for the following shipping destinations:

  • Israel
  • Japan
  • Switzerland
  • UAE
  • Saudi Arabia
  • Hong Kong

If you reside in a different region, import duties and taxes may be payable upon or prior to delivery of goods.

These duties & taxes are beyond our control as they are set by the Customs Authority of the destination country/location and depend on a number of factors, such as:

  • Country/location of origin of the purchased product
  • Local VAT rates
  • Local import taxes

PLEASE NOTE

  • All orders made within UK Bank Holiday periods will be dispatched the following working day.
  • We are unable to ship orders to PO boxes or Armed Forces addresses.
  • Duties and taxes are levied by Customs in the destination country and the receiver is responsible for paying them. 
  • International customs offices will claim tax on parcels imported from the UK, which the recipient is responsible for paying. In most countries, we are able to add these charges to your order, but in some rare cases charges will be applied as your package arrives in customs, therefore London Lash are unable to advise what the fee may be.
  • If the recipient refuses the delivery, the refund for the order will be processed after the parcel will return to the sender. Delivery fees are not refundable in this case.

RETURNS

If you’re looking to return your order for whatever reason, we’re here to help! We offer free returns within 14 days of purchase. You can return your product for a refund to the original payment method.

Please note the following exceptions to our return and refund policy:

  • Discounted items are final and cannot be returned.
  • Returned items must have tags still on and be returned in original product packaging.
  • Returned items must have no visible signs of wear or use.

To initiate a return, please complete the following steps:

  1. Head to the returns portal and initiate your return.
  2. Print the prepaid return shipping label that you will receive by email.
  3. Send all items back to us using the label provided.

Additional Information:

  • We do not offer exchanges.
  • Refunds can take up to 5 working days to process.
  • Sample sale/Sale/Clearance items are not eligible for return.